| Technical support via email |
Response within 24 hrs, typical. |
Response within 24 hrs, typical. |
Response within 24hrs, typical |
| Technical phone support |
8am to 6pm, Monday - Friday. Four- hour callback,
typical |
8am to 6pm, Monday - Friday. Two- hour callback, typical. |
8am to 8pm, Monday - Friday. One- hour callback, typical. |
| Parts replacement (normal
business hours) |
Advance exchange, shipped next business day. |
Advance exchange, shipped next business day. |
Advance exchange, shipped next business day. |
| Product software updates |
Available on web for downloads. |
Available on web for downloads. |
Available on web for downloads. |
| On- site service |
Renews standard 3- year advance exchange parts> |
Extends next business day onsite service for the full
3 years of the standard warranty. Currently not available |
Enhances service response time to 4- hour, 7x24 onsite
for the full 3 years of the standard warranty. Currently
not available |
