Fully staff your IT projects with qualified experts

Overview

Exceptional outcomes
are within reach

Successfully competing in dynamic global markets requires flexible, innovative business models. IMPEX residency services ensure critical skills are available when needed to complete complex modernization projects. We draw from the most trusted and experienced pool of engineers in the industry, hand-picked for their technological prowess, thoroughly vetted, and tested. These skilled and dedicated individuals work on-site and on-demand as needed. IMPEX combines people and innovation into one transformative resource to future-proof your organization.

Benefits

Close skills gaps and shortages quickly and easily

According to IDC, 60% of organizations view IT resilience as a key priority, but most organizations struggle to attract and retain the skilled internal IT staff required to manage these complex environments.

Accelerate technology adoption

Compress the time to value for strategic IT projects.

Share best practices and
technical expertise

Improve the relationship between IT and business leaders to help deliver specific, measurable business outcomes through technology.

Enhance technology performance

Optimize existing technology for better performance, security,  and resilience.

Service Offerings

Unlock the full potential of your digital environment

IT resources are often underutilized. IMPEX residents can help you get more value from existing investments.

Seamless Upgrades

Upgrade software and hardware with confidence, keeping software and firmware patched and up to date.

Operational Support, Maintenance and Administration

Maintain smooth operations and meet critical SLAs with expert guidance and support for IT operations.

Digital Transformation Services

Achieve better time-to-value for your transformation initiatives through experienced, certified experts in data center modernization and cloud migrations.

Our Approach

A proven process

IDC research shows that residency services can deliver significant value for business managers looking to achieve operational efficiencies. IMPEX residents possess a wide range of industry experience and technical expertise to implement, administer, maintain, and upgrade infrastructure — guided by established best practices and time-tested processes.

Initial Engagement
and Assessment

We conduct thorough assessments and consultations to identify areas where residency services can add the most value.

Customized Service
Plan Development

We develop a strategic plan that outlines the scope of services, objectives, and expected outcomes.

Onboarding and Integration

We introduce the team to existing staff, set up communication channels, and establish workflows for seamless collaboration.

Service Delivery and Execution

We execute the service plan, delivering technical consulting, system administration, network management, or other specialized services as outlined.

Ongoing Monitoring
and Reporting

We regularly monitor progress, provide detailed reports on key metrics, and adjust strategies as needed to optimize outcomes.

Review and Optimization

We conduct periodic reviews to assess service impact, gather client feedback, and implement improvements for continuous enhancement.

Why IMPEX

The IMPEX difference

Certified, experienced experts focused on delivering exceptional outcomes.

Time-based project assistance

IMPEX resident engagements are negotiated on a fixed-price basis for a predefined time period — onsite or remote — to complete specific, measurable objectives.

Technical expertise

IMPEX residents typically have 3–5 years of experience or equivalent skills in relevant technical areas.

Proven process

We start with planning to set goals and priorities, and carry out tasks according to the execution plan for the duration of the engagement.

Statistics

Committed to your success

As a pioneering force and trusted leader in digital and business transformation, IMPEX continuously demonstrates its dedication to innovation and excellence.

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CLIENT SATISFACTION RATE

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AVG. ONBOARDING PERIOD

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CERTIFIED TECHNICAL TALENT

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INCREASED OPERATIONAL EFFICIENCY

Insights

Driving resilient innovation

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Industry White Papers

Stories of Success

Case Studies

Optimizing Patient Care and Operational Efficiency with Splunk

Blogs

Transforming Healthcare IT with Generative AI: The Next Frontier

What our clients are saying

"IMPEX designed and deployed major enhancements to our enterprise data centers. They helped us consolidate and virtualize infrastructure and VDI, which boosted performance, scalability, and security. Most importantly, the IMPEX team rose to every challenge and proved themselves to be highly knowledgeable and exceptionally responsive."

Chief Technology Officer Top U.S. Healthcare Agency

"Our demand for real-time connectivity and secure data access on-the-go required us to rapidly experiment, identify, and deploy viable tools and solutions. With nearly 9,000 users globally, this had to go right the first time. IMPEX’s capabilities aligned with our team, their experts understood our business, and it delivered solutions on time and budget.”

SVP - Technology Fortune 200 Financial Institution

"With over 35,000 students and faculty, our IT department was facing a backlog of requests for services that could not be met with the current, aging hardware. IMPEX has provided our team a great service in offering the expertise and leading technology partners to deliver highly scalable, resilient, and cost-effective IT infrastructure improvements.”

Director of IT Public University

“We appreciate the professionalism and technical leadership that IMPEX provides. Not only did they enhance our data storage capabilities and optimize our security posture, but optimized cost-benefits at scale. Their team's expertise was evident from our first consultation, where they took the time to thoroughly understand our unique IT challenges before proposing tailored solutions.”

Chief Information Officer Financial institution